SHIPPING

Orders are dispatched within 1-3 working days after placing your order. Once the order has been despatched we shall notify you of any available tracking information.

All international shipments are sent DDP (delivery duty paid). All international orders are sold without UK VAT.

United Kingdom: 7 GBP

European Union: 30 GBP

USA: 30 GBP

Asia: 30 GBP

Rest of the world: 30 GBP

RETURNS AND REFUNDS

The Bianca Saunders team hopes that you are happy with your order and that you love your product(s) as much as we do. However, if you are not satisfied with your purchase, please submit a return or exchange request via email quoting the order number within 14 days of receiving your order to sales@biancasaunders.co.uk. We do not currently offer free returns/exchanges. We will deduct the return shipping cost from your refund to make the process smoother.

Items must be returned in new, unused condition, unworn, unwashed, and undamaged condition and with all labels and tags still attached and in the original packaging that was sent with the order Approved returns will be credited to the original payment method, excluding customs duties, sales taxes, and return delivery charges.

FAULTS AND DEFECTS

All our products are thoroughly quality checked before the order is issued to the customer, however if for any reason your product(s) are faulty upon arrival then please contact us immediately at sales@biancasaunders.co.uk. When the returned product(s) are received by us additional quality checks will be carried out and if it does not meet our above requirements then the product(s) will be returned to the sender. 

If you have any questions regarding refunds and returns, please contact us over email at sales@biancasaunders.co.uk.