Refund policy

 

The Bianca Saunders team hopes that you are happy with your order and that you love your purchase as much as we loved creating it. However, if you are not satisfied, you may request a return or exchange in accordance with the policy below.

 

Returns & Exchanges 

If you wish to return or exchange an item, please submit a request by email to sales@biancasaunders.co.uk, quoting your order number, within 14 days of receiving your order.

Once your return or exchange request has been acknowledged, you will have a further 14 days to return the item(s) to us. Items received outside of these timeframes may be refused, except in exceptional circumstances and at our reasonable discretion. We may offer extended returns periods during holiday seasons.

We do not currently offer free returns or exchanges.

Sale Items

All items, including sale items, are refundable in accordance with UK consumer law. Exchanges for sale items are subject to availability. Unless stated to be final sale. 

Exchanges

All exchanges are subject to availability and at our reasonable discretion.

• Where an exchange is required due to a fault or an error on behalf of the Bianca Saunders team, we will cover postage both ways.
  

• Where an exchange is requested for any other reason, the return postage must be covered by the customer. The cost of sending the replacement item will be covered by us.
  
  

For international exchanges, any customs or import duties incurred on the return shipment must be covered by the customer. Replacement items will only be dispatched once these charges have been paid. If the customer does not reimburse these charges, a partial refund for the remaining amount will be issued.

We strongly recommend consulting the product size guides prior to purchase to minimise the likelihood of returns or exchanges.

 

Condition of Returns

All returned items must be in perfect, unworn, unwashed, and undamaged condition, with all labels and tags still attached and in the original packaging supplied with the order. Packaging is considered part of the product.

If any promotional gift was included with the order, this must also be returned.

Returns that do not meet these conditions will not be accepted and will be returned to the sender.

Return Shipping

All returns must be sent from the same country to which the order was originally shipped. Return shipping costs are non-refundable unless the item is faulty or damaged.

We are not responsible for any returned item(s) that are lost or damaged in transit. We recommend using a tracked and insured delivery service.

Refunds

Once your return has been received and approved, a refund will be issued to your original payment method within 14 days (usually within 5 working days).

Original shipping costs are non-refundable unless the item is faulty.

 

Faulty or Damaged Items

All products are thoroughly quality-checked before dispatch. However, if your item is faulty or damaged upon arrival, please contact us immediately at sales@biancasaunders.co.uk.

Once the faulty item has been returned, additional quality checks will be carried out. If the item does not meet the above return requirements, it will be returned to the sender.

Important Information

Items should not be returned without first contacting us. Unauthorised returns may be delayed or refused.

Only items purchased directly from biancasaunders.com are eligible for return through this service.

If you purchased an item from one of our stockists, please contact them directly regarding returns or refunds.

For any questions regarding returns or refunds, please contact us at sales@biancasaunders.co.uk